Legal
Services, programmes, digital content and physical products.
Last updated: 3 August 2026
These terms apply to your use of www.rajholness.co.uk and to purchases, bookings and services supplied by Raj Holness through the Raj Holness and Empower Beyond brands. By using the website, placing an order or entering into a booking, you agree to these terms together with any specific service agreement, booking confirmation, programme terms, privacy notice or product information provided to you.
Where a separate written agreement applies to a coaching programme, speaking engagement, training booking or organisational service, that agreement will take priority if there is any conflict with these general terms.
The website is operated by Raj Holness, a sole trader trading as Empower Beyond Coaching and Empower Beyond. References to "Raj", "we", "us" or "our" mean Raj Holness unless the context requires otherwise.
Empower Beyond Coaching is the coaching arm of the business. Empower Beyond is also used in connection with books, journals, affirmation cards, digital resources and other creative or educational products.
Business name: Raj Holness, trading as Empower Beyond Coaching and Empower Beyond.
Email: info@rajholness.co.uk
Website: www.rajholness.co.uk
We are an online business and correspondence is handled by email. A postal address for formal correspondence is available on request.
These terms apply to individuals using the website, purchasing products or booking services, and to organisations making enquiries or bookings.
Consumer rights described in these terms apply where you are acting wholly or mainly outside your trade, business, craft or profession. Organisational and business bookings may be subject to separate written terms.
Unless a service expressly states otherwise, coaching programmes and self-directed courses are intended for adults aged 18 or over. Where support is offered to a person under 18, separate consent, safeguarding and contracting arrangements will apply.
You may use this website for lawful personal or business enquiry purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation or use its content in a way that infringes intellectual property or other rights.
We aim to keep the website accurate and available, but we cannot guarantee uninterrupted access or that every item will always be available. We may update, suspend or withdraw content, products or services where reasonably necessary.
Website content, books, journals, affirmation cards, courses, workshops and general resources are provided for information, reflection, education and encouragement. They are not a substitute for medical care, psychotherapy, counselling, legal advice, financial advice, safeguarding services or crisis support.
You remain responsible for deciding whether a resource or service is suitable for you and for seeking appropriately qualified professional help where needed.
Nothing on the website guarantees a particular emotional, personal, professional or financial result.
Coaching supplied through Empower Beyond Coaching is supportive, mindset-focused, trauma-informed and non-clinical. It does not diagnose or treat mental-health or medical conditions and does not provide emergency or crisis intervention.
Coaching requires active participation. You remain responsible for your decisions, actions, wellbeing and use of any reflections or tools offered.
Suitability may be considered before coaching begins and throughout the coaching relationship. We may decline, pause or end coaching where the service is not appropriate, where specialist support is needed, where safety concerns arise or where agreed boundaries are not respected.
Specific session frequency, programme duration, payment arrangements, cancellation terms, communication boundaries and confidentiality limits will be set out in the relevant coaching agreement or booking confirmation.
Group programmes are educational and coaching-based rather than therapeutic treatment. Participants are not required to disclose detailed personal experiences.
Participants are expected to respect the privacy of others. We will set and reinforce group agreements, but we cannot guarantee that another participant will maintain confidentiality outside the group.
Group suitability, attendance, camera use, missed-session arrangements, between-session contact and safeguarding boundaries will be explained before a place is confirmed.
We may refuse or end participation where conduct is harmful, disruptive, unsafe or inconsistent with the group agreement. Any refund or cancellation decision will be made in accordance with the applicable written programme terms and consumer law.
A free or paid consultation is an opportunity to explore your needs, ask questions and consider suitability. It does not oblige either party to continue and does not itself create a coaching or advisory relationship unless expressly agreed in writing.
A consultation is not crisis support, assessment, therapy or a guarantee that a place or service will be offered.
Speaking and training enquiries are not confirmed until the parties have agreed the scope, fee, date, location or online platform, travel arrangements, cancellation terms and any other relevant requirements in writing.
The commissioning organisation is responsible for providing accurate event information, suitable facilities, agreed technology, accessibility information and a safe environment for delivery.
Unless written permission is given, sessions may not be recorded, reproduced, live-streamed, copied or used to train others. Slides, workbooks, Framework materials and handouts remain protected intellectual property.
Bespoke organisational bookings may be governed by a separate contract. That contract will take priority over these general terms.
Product descriptions, prices and availability are displayed on the relevant product page. Placing an order is an offer to buy. A contract is formed when payment is accepted and you receive confirmation, unless we tell you that the order cannot be accepted.
We may decline or cancel an order where a product is unavailable, a price or description contains an obvious error, payment is not authorised, delivery is not available to your location or we reasonably suspect misuse or fraud. If payment has already been taken, it will be refunded.
Please check your order and contact details carefully before paying.
Prices are shown in pounds sterling unless otherwise stated. Delivery charges and any applicable additional costs will be shown before payment or clearly explained on the product page.
Payments may be processed through third-party providers such as PayPal, Payhip, TidyCal or another stated provider. Their own terms and privacy practices also apply. We do not receive or store your full payment-card details.
Services must be paid in full or in accordance with an agreed payment plan. Payment plans are governed by the relevant service agreement. Any amount retained or due after cancellation must be fair, reasonable and permitted by law.
Physical products may include books, journals, affirmation cards and gift bundles. Product images and descriptions are provided as accurately as reasonably possible. Colours may vary slightly between screens and printed items, and minor variations may occur in products assembled or packaged by hand.
Current delivery areas, charges and estimated dispatch times are shown on the website or at checkout. Unless a different period is agreed, goods will be delivered without undue delay and within 30 days of the contract being formed.
Risk in the goods passes to you when you, or a person you identify other than the carrier, takes physical possession of them.
Please inspect your order after delivery and contact info@rajholness.co.uk promptly if an item is damaged, faulty, incomplete or incorrect.
If you are a consumer purchasing online, you will usually have the right to cancel without giving a reason from the date of the contract until 14 days after the day you receive the goods. Where one order is delivered in separate parts, the period normally runs from receipt of the final part.
To cancel, email info@rajholness.co.uk with a clear statement of your decision. You may use the model cancellation form at the end of these terms, but you do not have to.
After notifying us, you must return the goods within 14 days. Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of return postage. Please obtain proof of postage.
You may handle goods only as much as reasonably necessary to establish their nature, characteristics and functioning. We may reduce a refund to reflect loss in value caused by handling beyond that level.
Where cancellation rights apply, we will refund the product price and the cost of the least expensive standard delivery option offered. Extra delivery costs chosen by you are not refundable. Refunds will be made using the original payment method and within the time required by law.
The right to change your mind may not apply to personalised or made-to-order goods and certain other legally exempt items. Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.
We are required to supply goods that are as described, of satisfactory quality and fit for purpose where that purpose has been made known. If goods are faulty, damaged, incomplete or misdescribed, you may have legal rights to a repair, replacement, price reduction or refund.
Please contact info@rajholness.co.uk with your order details and, where helpful, photographs of the issue. We will explain the appropriate next steps and will cover reasonable return costs where we are legally responsible.
Digital products and course materials are licensed to the purchaser for personal, non-commercial use only. Access must not be shared, resold, reproduced, uploaded or distributed.
Consumers generally have a 14-day right to cancel a contract for digital content before supply begins. Where you expressly request immediate access and acknowledge that you will lose the right to cancel once access, downloading or streaming begins, the right to change your mind will end when supply starts.
If the legally required consent and acknowledgement have not been obtained, your statutory cancellation rights remain unaffected.
Digital content must be satisfactory quality, fit for purpose and as described. Nothing in these terms removes rights relating to faulty or misdescribed digital content.
Consumers entering a service contract online will usually have 14 days from the day after the contract is made to cancel without giving a reason.
If you ask for a service to begin during the 14-day cancellation period, you may be required to pay a proportionate amount for work properly supplied before cancellation. If the service is fully performed during that period after your express request and acknowledgement, the statutory right to cancel may end.
After the statutory cancellation period, the cancellation, rescheduling, missed-session and refund terms in the relevant coaching, programme, consultation, speaking or training agreement will apply.
Any cancellation fee or amount retained will be limited to a fair and reasonable reflection of work completed, costs incurred and losses that cannot reasonably be avoided. Your statutory rights are not affected.
We may need to reschedule a session, programme date, speaking engagement, training event or delivery for reasons outside reasonable control, including illness, emergency, venue failure, travel disruption, technology failure or other events that make delivery unsafe or impracticable.
Where this happens, we will contact you as soon as reasonably possible and offer an appropriate alternative, rescheduling arrangement or refund where required by the applicable agreement and law.
Respectful communication is expected in enquiries, sessions, groups, events and order-related contact. Harassment, abuse, threats, discrimination, boundary violations or unsafe conduct will not be accepted.
We may refuse or end access to a service where conduct is inappropriate or where continuing would be unsafe or unsuitable. Any financial consequences will be handled fairly and in accordance with the relevant agreement and law.
Unless otherwise stated, website text, photographs, graphics, videos, course materials, workbooks, product designs, programme content and other original materials are owned by or licensed to Raj Holness.
The Foundation Framework™, The Rebuilding Room™, the Six Foundations™, Bedrock Scan™, Crack Finder™ and associated tools and materials are proprietary intellectual property of Raj Holness unless otherwise stated.
You may not copy, reproduce, adapt, publish, sell, license, train others in, facilitate from or commercially exploit protected content without prior written permission.
Purchasing a book, journal, card set, course or programme gives you the right to use the purchased material for its stated personal purpose. It does not transfer ownership of the intellectual property.
The website may link to services operated by third parties, including payment processors, booking platforms, course platforms, Google Forms, social-media sites and external information resources.
We are not responsible for the availability, content or practices of third-party websites. Your use of those services is also governed by their own terms and privacy notices.
Some forms may invite you to share personal or sensitive information so that we can respond to an enquiry, consider suitability or administer a service. You are not required to disclose detailed personal experiences that are not necessary for the purpose of the form.
Personal information is handled in accordance with the website Privacy Notice. Where health, religious or other special-category information is collected, it requires additional protection and an appropriate lawful basis and condition under data-protection law.
Do not submit confidential information about another person unless you have a lawful reason and authority to do so.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to the paragraph above, we are not responsible for loss caused by your reliance on general website information as a substitute for professional advice, or for indirect or consequential loss that was not reasonably foreseeable when the contract was made.
Where you are an organisation or business customer, any additional liability limits will be set out in the relevant written agreement.
Please contact info@rajholness.co.uk if you have a concern about a service, product or order. Include your name, relevant order or booking details, what happened and the outcome you are seeking.
We will review the concern fairly and respond within a reasonable time. We may request further information where needed. This complaints process does not affect your legal rights.
We may update these terms to reflect changes in the business, website, services, technology or law. The latest version will be published on the website with an updated date.
The terms that apply to a purchase or booking are normally the terms in force when the contract is formed, together with any specific written agreement.
These terms are governed by the laws of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live. Mandatory consumer rights that apply in your country of residence are not affected.
Questions, cancellations, returns and complaints should be sent to info@rajholness.co.uk. A postal address for formal correspondence is available on request.
Use this form only if you wish to cancel a contract where a statutory cancellation right applies. You may instead send any clear statement by email.
To: Raj Holness, trading as Empower Beyond Coaching and Empower Beyond. Email: info@rajholness.co.uk
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / supply of the following digital content / supply of the following service:
Goods, digital content or service: __________
Ordered or contracted on: __________
Received on, if applicable: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature, only if sent on paper: __________
Date: __________